Leverage expansive always-on digital resources and hands-on support.
Please share this link with your %Company_Name% colleagues, just do not share it outside of %Company_Name% as this information constitutes confidential information as defined in your agreement with Arm.
To help you get the most out of the package and accelerate innovation, Arm also includes training, expert support, and technical documentation. This wide range of support services are designed to help you reduce design risk and shorten time to market.
With your organization’s Arm Total Access subscription, all employees using Arm technologies have full access to Arm’s on-demand training courses. Arm on-demand training covers a wide range of Arm based topics and is delivered in short bite-sized videos created by Arm Engineers and Instructional Designers. Assessments are also included so you can check your progress and print a certificate if you pass. New content is created every month, adding greater depth and breadth to the training on offer.
* Available to any employee of your organization using Arm products, subject to fair-use.
Note: To access Arm's online training you need to be logged into your Arm Account and then register for access to Arm's cloud services at https://www.arm.com/resources/program-reg/ata-cloud-services. Please note this can take around 24 hours during business hours or could be longer over weekends. Use your corporate email address to ensure you receive all the benefits of your subscription.
Arm Confidential Information
Stay informed with technical manuals, user guides, reference designs, architecture documentation and more. Arm Total Access includes online access to vast libraries of all the right technical documentation for your Arm-based project. Confidential content is made available with the download of Arm IP.
Access a wealth of technical documents for both the hardware engineer and software developer on Arm Developer site https://developer.arm.com/.
How do you contact support?
You can create and view support cases using Arm’s Support Hub: http://support.developer.arm.com
Cases are logged into the support database and can be viewed by all our applications engineers worldwide
Each case is assigned a unique tracking number for reference
Technical support is provided Monday to Friday, excluding national holidays, from our global support team in the US, AsiaPac and EU regions.
Watch this video for step by step instructions
❖ Pro tip: use the ‘Customer Reference’ field of the support case for your project name (the same used for project registration). This will allow you, and our support team, to manage all your support cases by specific project.
Our worldwide team of experts provide online design advice and debug assistance. Arm Total Access packages come with unlimited technical support and include service tokens for live training and design reviews. The number of available service tokens depends on your company’s selected package.
Live Training and Design ReviewsA great way to use your service tokens.Arm support offers a variety of live training options, both onlocation or virtual:
Builds on the online training videos
Tailored to hardware or software designers, focusing on the IP that you have licensed
A full list of training classes is available here
Live trainings can be recorded and shared with team members when onboarding.
We also offer expert design reviews at all stages of your SoC design
For more information, please see: arm.com/design-reviews
If you would like to find out more on how to arrange a training class or design review:
Email your Partner Manager or FAE to help at %Arm_Account_Team_Email_Alias% , or
Contact supportservices@arm.com for more information
Please allow 8-12 weeks for live training or design reviews
